Pure Retirement has strengthened its adviser support with the addition of a new business development manager, as well as upgrading its broker services.  

Natasha Phillips (pictured) joins the lifetime mortgage lender’s intermediary sales team as the field-based business development manager for London and the South East.

She brings ten years of experience in financial services to the post, starting in a lifetime mortgage contact centre and progressing through positions in telephone account management, strategic support, and business development management.

The lender has also launched a pre-application check service, which allows brokers to discuss cases with telephone business development managers before application to check against criteria conditions and flood zoning to ensure eligibility and reduce the risk of declines.

It has also rolled out a simplified online plan review process for all advisers, using a single form and an automated process to manage requests from advisers looking to establish the current state of their clients’ lifetime mortgages, and the possibility of further borrowing. 

Pure Retirement head of distribution Scott Burman says: “Natasha joins at a time of continuing service improvements, which have culminated in the rolling out of new initiatives such as pre-application checks and online plan review tools, and we’re glad to be consistently enhancing our service provision to help deliver the best outcomes with advisers and their clients alike.” 

Phillips adds that she looks forward “to continuing to build and nurture strong relationships with advisers” in her new role.