Target Group has announced the appointment of Tom Trevorrow as chief commercial officer (CCO).

A solicitor by training, Trevorrow brings nearly two decades of experience from across financial services and the professional services sector. This includes leading high-profile businesses through turnarounds, transformation and acquisition.

In his most recent role, he was the managing director of Optima Legal, a Capita group law firm specialising in bulk mortgage conveyancing for many of the UK’s major banks and building societies. Trevorrow led the business through a turnaround and subsequent sale from Capita plc to PEXA in December 2022.

Prior to this, he held a number of senior roles within Capita and its group companies including commercial director and head of legal.

In his new role, Tom will work closely with Target’s client teams to strengthen the customer experience and ensure client needs are being met. He will also work with the senior team to ensure the right processes and governance is in place.

As a provider of business process servicing and digital transformation, Target supports a broad range of clients through mortgage and loan servicing and originations, third-party administration and direct debit mandates.

Speaking on his appointment, Trevorrow said: “I’m really pleased to be joining Target at a very exciting time for the business. A clear focus across the market is on improving customer experience and it’s something I’m very passionate about. My hope is we can continue to shape the team as a commercial function, to make a positive change not just for the people who work in our team, but for customers and the ultimate customers of Target as well.”