The Cambridge Building Society has appointed Lucy Crumplin as its new chief operating officer, which also sees her join the board of the mutual.

Crumplin joined the firm in November 2019 to lead the society’s human resource department as head of people, before becoming interim chief operating officer in April 2020.

The company says her role is the ensure the “organisation has everything in place to grow the business”.

It adds that since joining the mutual 18 months ago Crumplin has developed the society’s various customer channels, which include 12 branches in and around Cambridge, its customer contact centre, online banking and the mobile app, and its head office.

Chief executive Peter Burrows says: “Lucy is a pleasure to work with and makes a real impact.

“She has been instrumental in attracting team members with outstanding customer service skills, and implementing safe and effective IT.”

Crumplin adds: “Just one of the nice things about The Cambridge is the potential to develop your career in ways you might not have imagined on your first day here.”

Last week, the business launched two self-employed mortgage products to help workers who have started a business during the pandemic buy a home.