Legal & General Home Finance is supporting the key elements of the Equity Release Council’s (ERC) recently launched post-completion communications guide – a set of standards for continuing to communicate with equity release customers over the course of their life.

Legal & General Home Finance chief executive Craig Brown says: “Equity release is a lifetime product, and we believe everyone involved in the industry needs to serve customers for the life of their loan, not just at the point of sale.

“As we move ever closer to the introduction of the Consumer Duty, lenders and advisers must act to deliver good outcomes for customers, as such, it seems obvious these conversations will be increasingly important”.

Brown adds: “We always encourage our customers to discuss their plans with family members and are happy for them to support their conversations with our literature, should they choose to.”