Hodge has named its new head of customer experience as John Connolly (pictured).

He will work in the new retail banking division which brings together the lending, savings and customer service functions at Hodge, reporting into Matt Burton, Hodge’s group retail director.

Connolly joined Hodge in 2018 and has held a number of roles, including supporting the transformation of the operations function and the development and delivery of the bank’s people strategy.

More recently, he has led on colleague experience and enhancing the employee value proposition while delivering training and development initiatives across the business.

Previously, Connolly worked at British Gas for 18 years across a range of operations and customer service leadership roles.

He led the development of the smart metering operations function in Cardiff and the innovation and best practice function, which helped develop British Gas Cardiff into an award-winning centre of excellence across the UK.

Hodge’s group retail director Matt Burton comments: “I’m really pleased to appoint John in this role. His extensive experience in customer-centric roles, means John is the ideal candidate to help develop the customer experience and service offering at Hodge for both our customers and brokers.”

Commenting on his appointment, Connolly says: “I am delighted to step into this new and exciting role at Hodge and look forward to working with our colleagues, our customers and brokers to set out a clear plan to transform the experience we offer to our customers at Hodge.”