Paragon Bank has launched a intermediary relationship team as part of its ongoing investment in broker support.

Acting as relationship managers, Heather Bill, Megan Botfield and Vikki Ray will work closely with brokers to help progress applications, resolve queries and provide guidance tailored to individual business needs.

Bill and Botfield report into Sam Debenham as regional manager for the north, while Ray reports into regional manager in the south, Andy Rudkin.

As part of her 13 years of experience in financial services, Bill has worked as a Paragon underwriter.

Having worked in the property sector for almost a decade, Botfield has also spent several years undertaking a range of roles within Paragon’s mortgages business.

Ray joined Paragon in 2009 and has also worked across several areas of the business, developing an understanding of the lender’s systems and processes, alongside building internal and external relationships that support effective broker outcomes.

Commenting on the launch, Debenham says: “Bringing Heather, Megan and Vikki over to create our new Intermediary Relationship team enables us to provide additional dedicated support to our broker partners, ensuring we continue to offer the first-class service we strive for.”

“As intermediary relationship managers, they will communicate with our brokers in whichever way provides the most value, whether it be discussing a new complex case over the phone, checking the latest on an existing case via email or catching up with the wider team over a Teams meeting.”

Rudkin adds: “This new team reflects our continued focus on strengthening broker relationships and making it simpler for intermediaries to work with us.”

“By investing in experienced people alongside our ongoing improvements to systems and processes, we’re ensuring brokers can access the right support, at the right time, in a way that fits how they do business.”