Money Group opens helpdesk for furloughed workers - Mortgage Strategy

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The Money Group is now offering free mortgage support for workers who are on furlough.

This includes a helpdesk, a special website and live chat for the estimated 9.5 million people who were placed on the government support scheme earlier this year.

London Money says that it has seen a 300 per cent increase in enquiries in the last two weeks.

This makes it “fair to say the consumer is now more confused about what their borrowing options are than at any other time that I can remember,” says Money Group director Martin Stewart.

“The same can be said for our 50 advisers where every day is a now a school day and we are having to relearn many aspects of pour job that we once took for granted,” he adds.

Cambridgeshire Money director Corey Whelan adds: “Lenders are still open for business and are showing a common-sense approach to most applications which is great to see and we greatly appreciate how hard all the lenders, solicitors and valuers are working at the moment.

“As advisers we have a duty of care to manage the client’s expectation during these times and explain lenders may change products and criteria during this unprecedented time. There could also be delays but we want to help make things as simple as possible for all those involved.”


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