The Royal Institution of Chartered Surveyors (Rics) is appointing Justin Young, as Chief Executive Officer. He will take up his post as CEO on 5 July 2023 replacing Richard Collins, who was appointed interim CEO back in October 2021 following the reforms recommended by the Levitt report.
Young was appointed by RICS Governing Council to continue to lead the transformation of RICS, including delivery of an excellent experience for staff, members, and stakeholders.
He has a background in operational management and business transformation programmes, including those focussed on customer experience.
Most recently Young was the chief operating officer at global real estate consultant, Knight Frank he has also spent time in the military, including commanding a tank troop on ‘Operation Desert Storm’ in the 1990s.
Another of his key interests is the promotion of diversity in real estate, and he has driven Business Balance initiatives across gender, race and faith, LGBTQ+; health and wellbeing, and has been involved with the cross-sector ‘Changing the Face of Property’ initiative.
Commenting on his appointment Young says: “Operational excellence and people focus have been central to the leadership roles I have had throughout my career, as have projects to improve not only the service being delivered to clients, but also the experience for staff working in those organisations.
“Success comes from creating the environment that enables all parts of an organisation to work together towards a common goal and I am really looking forward to playing my part in making sure RICS gives a world-class service, continues to drive trust and confidence through regulation and brings positive change to the built and natural environment”.
Rics board chair Martin Samworth comments: “Justin’s background in transforming teams and organisations is key to driving forward our agenda alongside our members and boards input and expertise. I look forward to working with him to achieve our strategic goals and to drive RICS transformation with staff and with members.”
