United Trust Bank has promoted Rachel Shackleton to the role of business development manager with immediate effect.

Shackleton joined the lender’s marketing team in 2018, moving to its mortgage division in 2020 as assistant underwriter, subsequently becoming a broker relationship manager.

In her new role, Shackleton will work closely with key account manager Stewart Green, supporting UTB’s mortgage club and network distribution partners across the South of England.

Jodie Roy, who recently joined UTB from Metropolis Surveyors, replaces Shackleton in her previous role.

UTB sales and marketing director – mortgages, Caroline Mirakian says: “I am delighted to announce Rachel’s promotion to business development manager. Rachel’s appointment underlines the importance we place on our distribution partners, our aspirations to maintain our strong growth and that we love to promote great people from within.

“We have all been hugely impressed by Rachel’s desire to succeed, her natural ability to form and maintain great relationships and her unique talent to create memorable experiences for intermediaries during her time on the mortgage broker helpdesk and as an underwriter. Rachel’s wealth of experience will certainly complement our growing field team and I know that she will continue to go above and beyond to help more of our intermediary partners help even more customers.”

Shackleton says: “I love working in UTB’s Mortgage division and I am very excited about my new role in the field sales team. I am fortunate to have made some fantastic relationships over the last two years and I am looking forward to supporting even more broker partners and contributing to their success as well as the bank’s.”