Hope Capital has promoted Charlotte Holt to operations and finance manager.

Holt joined Hope Capital in 2021 as finance coordinator and transferred to the lender’s underwriting team as operations coordinator in 2022.

Her promotion comes as the lender creates a new business support department.

She will lead the new unit alongside supporting the sales, underwriting and portfolio management teams, while overseeing the daily operations of the business, such as coordinating, and managing various processes.

Hope Capital chief financial officer Kate Cowan says: “Charlotte’s promotion is part of our ambitious plans as we enter our next phase of growth to take on more business. It is therefore essential we are best positioned to deliver an outstanding service to brokers and their clients, and I can’t think of anyone better to ensure we continue to achieve this than having Charlotte on board.”