Halifax has apologised to customers after emailing incorrect information on changes to the Bank of England’s base rate.

The email, which was sent out on 3 May to an unknown number of customers, informed people “The Bank of England base rate has changed today” and followed on to state “we want to help you understand what this could mean for you”.

Halifax later emailed customers to apologise for the “mistake” and “for any confusion caused” by the email error.

The email states: “We sent you an email earlier today saying the Bank of England base rate had changed, this was an error. Please accept our apologies for any confusion caused by this.”

“The base rate has not changed today, the next scheduled Bank of England announcement is Thursday 5 May at midday. If a change is announced we’ll be in touch to let you know how it affects you,” the email adds.

With the latest base rate announcement due tomorrow, Halifax customers took to social media to express their confusion over the lender’s communication.

In response to one post on Twitter, Halifax said: “We’re aware some customers received an email from us today that says the base rate has changed. We’re sorry for this, we sent this email in error. The base rate has not changed today.”

The last base rate increase was seen on 17 March when the Bank of England increased it by 25 basis points to 0.75%.

The increase marked the highest level seen since March 2020.