Skipton Building Society has created two new chief executive roles following a review of its senior management structure.  

Charlotte Harrison is promoted to the interim chief executive – home financing, and will focus on will oversee the mutual’s “mortgage experience for new customers alongside appropriate support to existing mortgage customers and brokers”.  

Harrison was the former head of mortgage products at the business.  

Andrew Bottomley steps into the role of chief executive – money, and will focus on the firm’s distribution capabilities, including financial advice, alongside the advice and savings product teams.  

Bottomley was the firm’s former customer director.  

Both of the new roles will report to group chief executive Stuart Haire, who led the review.  

Skipton Building Society’s Haire says: “At Skipton, we know our members, and brokers on behalf of members, want us to provide finance to help them buy homes.  

“Which is why I’ve announced the establishment of a new home finance business within Skipton Building Society, designed around providing finance in order to access the housing market. Charlotte Harrison will lead this as our Interim chief executive – home financing.  

“Additionally, a large and growing membership want us to help them make the most of their money. This is a founding purpose of our Society and the centrepiece of our mutual status.  

“We have therefore established a business within the society which aims to help our members’ money work harder for them, by combining our savings and financial advice business with our branch and contact centre capabilities. Andrew Bottomley will be leading this as chief executive – money.”  

Harrison adds her new role “will not only encompass the capabilities to deliver a brilliant, customer-focused, end-to-end mortgage experience, but it will provide appropriate support to our existing mortgage customers and better support for our intermediary partners”.  

Bottomley adds: “This new structure at Skipton, will ensure we are even more relevant for our customers, that we fully understand their needs and provide greater solutions in savings as well as long-term investing through our branches, on the phone or online.”  

As part of the restructure, Jennifer Lloyd, previously the mutual’s senior mortgage products lead has been promoted to interim head of mortgage products.