Agents urged to do virtual viewings - Mortgage Strategy

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Lettings and estate agents have been urged to carry out property viewings by video following the government’s call for social distancing as coronavirus cases increase.

In a checklist trade bodies Arla and NAEA Propertymark recommends agents avoid face-to-face meetings.

It says: “Offer 360-degree viewings, or if you do not have the infrastructure in place, offer to show properties via video call or recorded film.”

However, if agents do carry out any visits to properties they must take extra care.

The checklist says: “Make reasonable, regular checks before you allow landlords or vendors to carry out or host viewings. 

“Ask if they have returned from an impacted area, have a high temperature or a recent dry cough or have had any contact with anyone with symptoms. “If they have, they should not conduct the viewing. Keep clear records of all conversations.

“Ask the same questions to applicants and potential buyers and if they have symptoms offer remote viewing. Keep clear records of all conversations.

“Make extra checks involving the properties of elderly or vulnerable people and limit viewings, offer recorded 360-degree film viewing.

“Provide disposable gloves for inventory providers and property managers. Check the standard of cleaning between tenancies. 

“Consider whether your current arrangements are sufficiently thorough.”


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