During August, the most common queries from brokers included adverse credit, later life lending, expat buy-to-let and self-employed.
This support is in addition to PRIMIS’ newly launched ‘Virtual Experts’ page, which features vodcasts, blogs and newsletters on key industry issues to provide brokers with on-demand information and guidance.
The Virtual Experts page continued to receive significant interest throughout August and is available 24 hours a day seven days a week.
PRIMIS’ product desk team addresses the majority of queries from advisers within three to four hours and is currently operating an email and call back only service until staff reoccupy offices over the coming weeks.
Vikki Jefferies, proposition director at PRIMIS, said: “Today’s figures demonstrate the continued success of our product desk in supporting brokers to best assist to their clients.
“Even with a reduced staff level on the desk due to leave over summer, the number of queries answered were only marginally below previous months and we’re proud to have maintained our four-hour SLA email turnaround time – in most cases we were quicker than this. We are very pleased to see that brokers have continued to find value in our support.
“The results reflect the market’s continued recovery from the coronavirus crisis. It’s especially promising to see an uptick in the number of queries on adverse credit and self-employed mortgages as mortgage lenders begin to soften criteria and expand the products on offer to more complex borrowers.
“The increased activity in this area suggests that many who may have struggled to remortgage or purchase new properties during the pandemic are once again able to access affordable products.
“There are still some challenges to overcome in terms of Brexit disruption and the continued effects of the pandemic. As such, we will continue to invest in our broker relationships, providing 24-hour support through our product desk and virtual experts page to assist brokers with whatever they need.”
