Market Harborough Building Society has created dedicated support teams for broker.

The building society said this would be a named, decision‑making unit aligned to each broker and responsible for cases from first conversation through to offer.

Market Harborough said this would lead to fewer hand-offs, clearer decision-making and a sense of shared ownership of each case.

Each unit brings together two business development managers (field‑based and telephone‑based), an underwriter and a case manager.

Brokers will get direct access to their named underwriter.

Market Harborough head of mortgage distribution Iain Smith said: “By aligning decision‑makers into dedicated, broker‑owned teams, we’ve removed the frustrations brokers experience elsewhere and created teams that genuinely feel like their team, not just another lender contact.”