The changes are a response to feedback from customers and partners, helping to streamline the process for a smoother application experience.

Customers were previously required to print, complete, sign, and return an Application Form and I&E upon submission which created delays in the application journey.

To speed things up and make things simpler for customers, Pepper have replaced the application form and income and expenditure form with a new application summary and application declaration with customers no longer required to sign and return any documents prior to offer.

E-signatures 

These enhancements follow on from the recent introductions of e-signatures at offer stage and payout before consent.

Commenting on the changes Pepper Money second charge sales director Ryan McGrath said:

“These enhancements are designed to make the process as simple and stress-free as possible. By reducing the amount of paperwork and automating key steps, we can provide a more efficient and user-friendly experience.

He added: “For brokers, once you have completed the online application, there’s nothing for you to do. After an initial phone call, as long as we hold your customers’ email addresses and telephone numbers, they will automatically be sent everything they need securely via DocuSign.