The sales team will see two business development advisers added, who will support the webchat function and assist brokers with queries on new business applications.
In addition, the firm is recruiting three new telephone business development managers to help support brokers in more areas of the UK.
The remaining 21 staff members are underwriters, who will be recruited over the coming weeks to further boost the team.
Jeremy Duncombe, managing director of Accord Mortgages, said: “Our focus, both before the pandemic and during has been about supporting brokers to the best of our ability and increasing capacity is key to sustaining our service capabilities.
“The last year has demonstrated that technology has improved processes, with webchat being a prime example of responding quickly and effectively to broker queries.
“Working remotely has also been incredibly successful and so we are confident the new TBDM roles can be performed from across the UK.
“We remain fully committed to face-to-face meetings with our brokers and key lending partners, however the efficiencies we’ve seen by working from home will also help evolve our BDM role to balance virtual and, when it is safe to do so, physical meetings.
“Although the last year has definitely been challenging, and there is still more to come as we start the new year, we are confident we have everything in place to adapt to the conditions and continue to support both our people and our brokers.”
