Twenty7tec has upgraded its Nationwide APPLY functionality to provide further support to brokers.

Advisers will now have access to expanded customer types. In addition to residential purchase and residential remortgage, intermediaries can now submit DIPs for Nationwide’s helping hand mortgage, self-employed, foreign nationals, and interest-only customer types.

The upgrade means product reservations can now be made directly via APPLY together with case tracking capabilities.

While the platform previously supported case amendments to resubmit a DIP, it now also allows product changes, providing greater adaptability to meet customer needs.

In addition, DIPs submitted via APPLY will be seamlessly passed to Nationwide’s NFI Online Portal, allowing intermediaries to complete the full mortgage application.

Twenty7tec director of customer relationship Nathan Reilly says: “This latest upgrade with Nationwide shows both sides’ commitment to continuing to reduce friction during the mortgage advice process to improve the experience for advisers and end customers. This is at a time when efficiency and productivity has never been more important.”

Nationwide Building Society head of intermediary digital Andy Tilsley adds: “Through broker feedback and in collaboration with Twenty7tec, we continue to strive for a proposition that enables a seamless, more efficient way of trading with Nationwide with this upgrade representing a significant enhancement to the broker digital journey.”

“The capability to now reserve a product line within APPLY together with an expanded DIP offering represents another milestone in delivering this seamless proposition benefiting both broker and customer.”