In this new role Carr will manage all activities relating to the delivery of effective customer service to the network’s AR firms and advisers.

She will also be the main point of contact for customer services issues within the network, liaising with department heads, organising training and facilitating the development of the customer service team.

Carr has been at The Right Mortgage since June 2018 where she has held a number of roles including mortgage adviser administrator and onboarding manager.

This customer service team also consists of Sharon Jeynes and Leah Thomas. This team available to all member firms and advisers to provide support, help and guidance on the range of services available through The Right Mortgage.

Carr says: “At The Right Mortgage we recognise the important role customer services has and that’s why we’re bolstering our dedicated support.

“We pride ourselves on treating all our advisers with the same respect regardless of business levels and continually ask for feedback from our members to improve our service to them.”