Bob Walters, the president and COO of Quicken Loans, kicked off this year's Digital Mortgage Conference with a bang.

His keynote session covered the ways in which the coronavirus turned 2020 into the year of unexpected disruption, speaking on accelerated technologies and the next wave of industry digitization, as well as comparisons to Amazon and why the Rocket Cos. IPO is like selling ice cream.

Below are a few key points from the discussion.