The upgrade will see the society link Lender Connect from Iress, which uses API technology to connect customer relationship management systems, to the Hub.
The additional functionality will mean less re-keying, a reduction in error rates and assistance with compliance oversight, which Leeds said would save brokers and administrators time and also create cost efficiencies.
It comes following the successful launch of Mortgage Hub last September, also in partnership with financial technology firm, Iress. Since then more than 21,000 intermediaries and administrators have signed up to the Society’s online mortgage platform.
Leeds said the greater automation and self-serve capability had freed up colleagues for specialist underwriting and to support intermediaries needing to speak to the Society’s Mortgage Service Desk.
Martese Carton, head of intermediary distribution at Leeds Building Society, said: “Since launching Mortgage Hub with Iress last year, our mortgage application process has become more streamlined, saving everybody time amid some of the busiest months for lending in our history.
“The user-friendly interfaces have simplified applications for both our colleagues and intermediary partners. Lender Connect further enhances the process, allowing many intermediaries to submit a case at the touch of a button, saving the need to re-key.”
Pilot
L&C Mortgages took part in a pilot of Lender Connect, with Leeds Building Society and Iress teams listening to and responding to feedback to refine the user experience ahead of the full launch to all Lender Connect users.
David Hollingworth, associate director, communications at L&C Mortgages, said: “We are always exploring ways to make our processes quicker and more efficient, so we’re delighted to have been able to work with Leeds Building Society and Iress to successfully implement the Lender Connect integration.
“Reducing the need for re-keying of information helps speed up the application process and will ultimately improve the user experience for our teams and enable us to better serve our customers.”
