As we have seen, the coronavirus (COVID-19) has continued to evolve and things are changing at a rapid pace. We understand that you may be facing financial difficulties or have concerns about your mortgage payments as we move through this pandemic.

When unforeseen financial circumstances impact your ability to make regular mortgage payments, it’s important for you to take quick action. With early intervention, cooperation, and a well-executed plan, you can work together with your mortgage lender to find a solution to your financial difficulties.

What Actions Can You Take?

If you find yourself facing financial difficulties, as a result of job loss or lay off, family income reduction, or for other reasons, it can be an overwhelming experience leaving you feeling uncomfortable and unsure of what to do.

The first step is to contact your mortgage lender before you miss a payment, at the first sign of financial difficulty.

Ask the mortgage professional about information on the options available for managing your financial situation; and keep the mortgage professional informed as circumstances evolve.

Be prepared to clarify your full financial picture. In order to help your mortgage professional fully understand your financial situation, before meeting with them, prepare a detailed list of financial obligations including any credit cards, loans, household bills with the amounts owing and their due dates. Be sure to include information about your current income situation, savings accounts, investments, and any other assets.

Bank Contact Numbers

Here is a list of Customer Service Numbers below for many of the major banking institutions:

B2B 1 800 263 8349 BMO 1-877-895-3278 Bridgewater 1-866-243-4301 CIBC 1-800-465-2422 CMLS 1-888-995-2657 Equitable 1-888-334-3313 First National 1-888-488-0794 Haventree 1-855-272-0051 Home Trust 1-855-270-3630 HSBC 1-888-310-4722 ICICI 1-888-424-2422 Manulife 1-877-765-2265 MCAP 1-800-265-2624 Merix & Lendwise 1-877-637-4911 Marathon 1-855-503-6060 Optimum 1-866-441-3775 RBC 1 800 769-2511 RMG 1-866-809-5800 RFA (& Formerly Street Capital Bank) – Mortgage numbers Starting with 4: 1-866-939-5005 – Mortgage numbers Starting with 6: 1-877-776-6888 – Mortgage numbers Starting with 7, 8, or 9: 1-833-228-5697 Scotia Bank 1-800-4-SCOTIA TD 1-866-222-3456

If you need assistance or don’t see your lender on this list, please reach out.

If you have other mortgage inquiries or want to look at your mortgage options we are here to help you.