After listening to customer feedback, HM Land Registry says it is reducing common application errors, shaping new services and making its data more accessible.

The strategy sets out HM Land Registry’s long-term priorities designed to modernise property transactions and improve customers’ experience.

This includes easy-to-use services that can be accessed safely on any mobile device and real-time information that customers can readily check for progress.

It will also continue to invest in its people and equip them to be able to deliver results in a changing environment.

The strategy reveals there will be investment in new technology and working in partnership with the government and property sector to agree data standards.

It emphasises investments will focus on automation, artificial intelligence and secure digital services to unlock data and continue to digitise local land charges.

Interim chief executive and chief land registrar Iain Banfield says: “HM Land Registry is undergoing its most significant transformation in over 20 years to serve our customers better.”

“Strategy 2025+ represents our commitment to unlock a better, faster and less stressful property market for everyone through improved digital services, enhanced expertise, and customer-centric approaches.”

“This transformation will play a key role in supporting government ambitions – from building new homes and regenerating places, to unlocking clean energy infrastructure and transforming planning.”