Evolving and adapting to meet ever-changing lending and borrowing needs is second nature to mortgage brokers. Which leads to the question – how are they doing business differently in 2023?

In the latest episode of Barclays Mortgage Insider Podcast, host and property expert Phil Spencer is joined by two mortgage brokers – Helen Pierson, director at Mortgage Advice Bureau, New Homes and Neil Ryner, director of Ryner and Partners – to discuss shifting client needs and the impact on the advice process.

Within this discussion, they tackle a range of topics ranging from how to advise a generation of borrowers who haven’t experienced an interest rate rise through to the importance of realigning business practices and marketing efforts to align with current market conditions.

The trio also address the pace of change throughout the mortgage industry, the difference between information and advice, the ongoing need for education and training, the impact of consumer duty, and the difficulties of identifying and servicing the needs of vulnerable clients.

This offers a fantastic insight into the life of a mortgage broker and the demands faced by themselves and their clients in the current economic climate.

This episode was recorded on 11th April.