Dudley Building Society has opened its mortgage origination platform to all brokers following a phased launch earlier this year.
Dudley says the cloud-based system has been designed to improve the broker experience by reducing admin, speeding up processes and providing greater visibility throughout the mortgage journey.
The technology has been developed in partnership with Ohpen and shaped by intermediary feedback.
Reducing paperwork was a key aim and now only the mortgage deed requires signature.
Brokers will get real-time case updates and access to documents directly through the system.
Dudley says that early feedback from its underwriters suggests it is saving time and enabling quicker decisions.
For example, a referred decision in principle that previously took around 45 minutes to review can now be assessed in as little as three minutes.
Further enhancements are already planned, including integration with brokers’ own software and sourcing platforms.
Dudley head of intermediary relations Paul Purewal says: “The challenge for lenders today is not simply digitising a process, it is reducing the amount of effort brokers have to put into placing and progressing cases.
“Brokers already work across multiple systems every day, so any new technology has to earn its place and make life genuinely easier.
“Much of the feedback we receive isn’t about adding more features, it’s around removing friction.
“Time spent chasing updates, rekeying information or dealing with unnecessary administration quickly adds up.
“By opening up the platform, we are creating a process that gives brokers greater visibility and a more straightforward journey, while allowing us to become more agile as a lender behind the scenes.”
Liquid Expat Mortgages head of UK mortgage sales John Squires says: “One of the things we’ve found particularly useful is having a clearer view of where cases sit throughout the process, which helps us manage expectations with clients and advisers more effectively.
“The new platform feels intuitive to use and removes a number of the small administrative tasks that can slow things down when you’re handling multiple applications.”
Pavilion Finance Solutions mortgage adviser Dan Gracie adds: “Having everything in one place makes case management simpler, real-time updates keep all parties informed, and the reduction in paperwork has made the whole process noticeably smoother.”
