The new service will allow customers of MAB’s 1,500 advisers to share information and evidence documents and is just one of a number of new developments underway to allow customers to automate their mortgage journey.
MAB originally invested in fully integrating Nivo’s MIDAS mortgage broking system so advisers could invite clients to launch their automated journeys which and then step through all the key stages of their application.
This latest development will see customer information and documents ae then seamlessly stored against the customer’s record on MIDAS with no re-key required.
Working closely with the Nivo team, MAB developed the integration as a bespoke, cloud-based, microservice that not only integrated Nivo with the MAB MIDAS system but also supporeds the advisers in meeting their compliance obligations.
Nivo is also working with MAB on further enhancements such as e-signatures and ability to verify identities in seconds through a slick and convenient mobile experience built on secure instant messaging. With bank standard security, it is as a much safer way to share personal information than via email.
Mat Elliott, chief development officer at Nivo, commented: “We’re very proud of the range of five-star reviews and speed, efficiency and security benefits that our technology has delivered to date, so it’s exciting to be partnering with MAB on getting our service in to the hands of tens of thousands of new applicants each month on the back of this rollout.
“We see this as just the start, and with Nivo’s technology and innovation strengths, combined with MAB’s brand reputation, knowledge and market position we believe there is an amazing opportunity for us to transform the MAB mortgage experience.”
Ben Thompson, deputy CEO of Mortgage Advice Bureau, said: “We’re really pleased to be working closely with Nivo. By integrating Nivo with our MIDAS technology, this allows our advisers and customers the opportunity to share documentation in a secure and efficient way.
“This is particularly key in the current Covid-19 pandemic and shows how we continue to adapt to change and provide new ways for customers to receive advice and transact as part of our wider digital customer journey.”
