The Trusted Service Awards are presented to businesses who consistently provide exceptional service to customers year-on-year.

To be awarded platinum status, businesses must have won the Gold Trusted Service Award for three or more years in succession.

Norton Finance had successfully achieved this for four successive years, and the awards are based on customer reviews.

To achieve a gold standard, businesses must have at least 50 reviews between 1 January 2020 and 31 December 2020, and achieved a minimum service rating of 4.5.

Mark Stringer, director of Norton Finance, said: “Being awarded the Feefo Platinum Service Award for the second-year running is a huge honour, especially as the awards are based on our customers reviews.

“We strive to always provide exceptional customer service at Norton Finance, and this award is wonderful recognition of all the hard work everyone puts in day in day out.”