Coventry for intermediaries will lift a range of residential purchase and remortgage fixed-rate loans for new borrowers tomorrow (6 February).  

Coventry Building Society’s broker-only arm adds that it has extended its Live Chat opening hours for brokers.  

The lender says in a note to brokers its new business residential changes cover:  

• Increasing all two-year purchase and remortgage fixes up to 75% loan to value, excl offset  
• Increasing all two-year fixes at 80% LTV, excl purchase products with a fee  
• Increasing all two-year fixes at 85% LTV, excl purchase products with a fee  
• Increasing all two-year purchase fixes at 90% LTV, excl purchase products with a fee  
• Increasing all two-year fixes at 95% LTV, excl purchase products with a fee  
• Increasing all five-year fixes at 75% LTV to 85% LTV, excl offset  
• Increasing all five-year remortgage fixes at 90% LTV  
• Increasing all five-year fixes at 95% LTV, excl purchase products with a fee  

The business says closures to relevant offers will take effect from 8pm on Tuesday.  

It points out that to secure a product, brokers must “submit the application in full before 8pm on the closure date above. This applies to both new business cases and product transfers”.  

It adds: “Any new products will be launched from 8am the date following closure.”  

Meanwhile, the lender has extended its Live Chat opening hours, giving brokers an additional 10 hours of expert support each week.  

It says this function will now be available from 8am to 6pm, Monday to Friday, “and is guaranteed to be answered by a genuine intermediary expert rather than a chatbot service”.  

Coventry Building Society senior operational manager Keith Williams says: “Extending our Live Chat hours means we can be there for brokers working beyond the typical 9 to 5 and give them specialised help when they need it.  

“Our Live Chat feature has always been really popular with brokers because it’s so simple and efficient, and there’s always a real person at the other end.”