The instant chat service is designed to streamline access to important information such as product and lending criteria, procuration fees and registration queries as well as general new business queries.

Brokers will have direct access to the helpdesk team and business development managers through a safe and secure network, Monday – Friday, 9am – 5pm, causing minimal disruption to their day, typing out messages whilst continuing to multi-task.

Karen Smith, sales manager at Newbury Building Society, said: “We are always looking for ways to improve how we communicate with and assist brokers, and we are delighted to launch a new convenient communication tool with which they can access the Helpdesk quickly.

“The service is controlled by real subject-matter experts – not a computer – and is another example of our commitment to the continuation of high-quality, award winning customer service the Society is known for.”