Metro Bank has agreed a partnership with Legal & General Surveying Services, which gives the bank’s mortgage borrowers access to the financial services firm’s digital home survey product.  

The companies say the survey will only be completed once a valuation has been conducted.  

This process “will streamline the mortgage and valuation process” for customers, “which could lead to their mortgage offer being delivered faster”.   

The firms add: “Having a separate valuation and survey could also save customers money. For example, if the valuation highlights any issues and the lender cannot lend against the property, the customer involved won’t lose any money that they would have spent on a survey if it were combined.”   

Legal & General’s survey was launched in 2019, providing customers with “a jargon-free” report sent to a customer’s laptop or smartphone, with any issues graded on a traffic-light scale of importance.  

The report is carried out by a Royal Institution of Chartered Surveyors-qualified surveyor, and is usually sent to the borrower 48 hours after inspection.  

Legal & General Surveying Services surveying director Steve Rayers says: “Digital home survey has a proven track record – its straightforward visual format speeds up the purchasing journey, while still providing a comprehensive service.”  

Metro Bank director of lending operations Matthew Wye adds: “Partnering with Legal & General Surveying Services allows us to provide our customers with genuinely tailored support as they consider making one of the most important financial decisions of their life.”