NatWest has created a broker support line for stamp duty holiday queries.
According to the lender, the decision to create this line is to assist customers wanting to benefit from the stamp duty holiday to be helped as quickly and efficiently as possible.
The dedicated support line is exclusively available to brokers to help with queries relating to applications that need to be completed in time to benefit from the stamp duty holiday.
As well as this, NatWest will allow for brokers to apply on behalf on their customers for an extension to their mortgage offer.
A three-month extension is available where a customer is one month from expiry of their current mortgage offer.
A six-month extension, in three-month increments is also available for new build properties.
A NatWest spokesperson said: “We have been working hard to ensure that our service offering is in line with what brokers have come to expect from us.
“We have capacity within our underwriting teams to efficiently and diligently review applications and implementing the dedicated support line is another way for us to ensure we are there when brokers need us most.”
Lines will be open from 9am to 5pm Monday to Friday.
