Hayes has joined from her most recent position as chief executive of GB Bank, where she led the start-up challenger to receive its UK Banking licence.
Prior to her time at GB Bank, Hayes was responsible for retail finance business at Aldermore Bank, and held a number of senior customer segment and product roles in a career spanning more than 30 years with the likes of Barclays and Santander.
Hayes commenced her period of induction this week, and is expected to formally succeed Marlow when he steps down following the announcement of society’s 2021 annual results in March.
Marlow said: “I am delighted to welcome Sue to the society as our next chief executive.
“She has a strong combination of the right values, skills and experience which will enable her to drive the Society forward very effectively in a digital age.
“It’s fantastic to start the new year working together and throughout the first quarter of 2022 to ensure a smooth handover and seamless transition.”
Hayes added: “I feel extremely honoured to lead the team at The Nottingham.
“It will be fantastic to build on the society’s strong reputation of putting members first; its focus on innovation and reinvention; as well as being a great place to work.
“I am excited to bring my passion for people, data and technology to ensure we continue to grow, succeed and drive the society forward.
“I’ll be spending the first few weeks transitioning into my new role and will certainly benefit from the overlapping time with David, seeking his valuable insights after 11 successful years as chief executive.”
Andrew Neden, chair of The Nottingham, said: “Sue was the outstanding individual from a very strong list of potential candidates.
“The Nottingham’s board are delighted that Sue has joined us and we very much look forward to working with her, the executive and the whole team at The Nottingham to deliver future success.”
