In the current lockdown environment the lifetime mortgage provider remains dedicated to being able to transact with customers and advisers alike by remaining fully operational from KFI through to completion.

It has a secure online portal for advisers which allows for a streamlined submission of applications.

Face to face legal requirements have now been adapted in line with the recent announcement from the Equity Release Council, allowing cases to progress to completion.

New desktop valuation products for Heritage have been created to mirror the full range of existing products, affording 90% of normal LTVs on traditional construction properties valued between £100,000 and £750,000 (£1m if inside the M25).

Selected Sovereign products have also had new desktop valuation product versions created, offering 80% of standard LTVs on properties between £70,000 and £750,000 (£1m if within the M25).

Consideration will also be given for both Heritage and Sovereign products to flats and properties in proximity to commercial premises (conditions apply).

Chris Flowers, head of intermediary sales at Pure Retirement, said: “The wider business has really risen to the recent challenges, adapting to the unique and unprecedented circumstances we’ve faced with a proactive attitude and continued dedication to our market-leading service standards.

“Our teams have worked hard to find solutions to the recent problems faced by all, and their solid efforts have once more produced effective solutions for advisers and their customers.

“Our mantra of ‘service made possible through technology, made meaningful by people’ has really come into its own, as our online portal has enabled us to continue processing applications, while our teams are on hand as usual to support with any queries.

“It’s enabled us to not only continue operating as close to normal as possible, but in a manner that’s streamlined, secure, and which simultaneously considers the safety of our workforce and the ever-important needs of our customers.”