The end-to-end mortgage technology platform made a ‘You Ask, We Build’ commitment in June in a bid to identify improvements and upgrades and develop the platform in line with user feedback.

Now it has made its first major development as a result of this feature. From today ULS’ eConveyancer will offer a bespoke user journey live on the platform to further broaden its service offering for brokers to support ULS technology’s recent growth plans.

The first development, Smart365 revealed, will speed up the conveyancing process significantly, giving advisers more control, choice, and flexibility.

Already a key part of the platform, eConveyancer has now been integrated with Smartr365’s Fact-find tool to automatically pre-populate data, as well as having the ability to notify the customer when each stage is completed and providing access to ULS DigitalMove – a faster way of digitally processing the case via the available solicitors.

In addition, ULS’ panel is graded by the ‘best in show’ SLAs, which require that should a firm’s rating dip below a specified threshold, they become unavailable for users to select them for use with their client. Advisers can also set their own commission kickbacks for each case, bringing even greater control.

This is expected to increase the number of users submitting conveyancing instructions through eConveyancer, bringing not only a better service for borrowers, but streamlining the process for brokers and giving space for business growth.

Useful innovations

Conor Murphy, CEO of Smartr365, said: “The accelerated pace of both innovation and tech adoption among brokers during lockdown has been well documented but at Smartr365 we want to make sure we’re introducing innovations that are truly useful and valued. The best way to do that is to build exactly what brokers are asking for.

“One of the great broker bugbears which they often speak to us about is when their mortgage networks or club simply drop new tech ‘solutions’ on them from a great height. Not least because these usually end up being ill-fitting and tricky to use.

“User feedback is essential if you want to build a platform which actually works for advisers in the real world. Smartr365 was built by brokers, for brokers and in June we launched a live user feedback channel, powered by UserVoice, to ensure we stay in tune to broker needs.” 

Karen Rodrigues, sales director for ULS, said: “It’s been an absolute pleasure for the entire team here at ULS / eConveyancer to work with the team at Smartr365 to deliver a slicker more integrated platform.

“The team at Smartr365 are constantly challenging for improvements that enhance the intermediary journey and make things as easy as possible for all users.

“These changes not only improve the intermediary journey they also in turn improve the customer journey no end with access to our DigitalMove proposition and I cannot wait to see the fruits of everyone’s labour.”