Paymentshield is launching a new quote referral option which it says will transform how advisers manage their general insurance (GI) business.

The new solution will enable advisers to refer customers to Paymentshield’s team of in-house experts if they don’t have time to offer advice themselves.

Advisers can now offer customers a call-back from Paymentshield, who will make contact during a specific time slot requested by the client.

Paymentshield’s service will integrate all referrals into the digital adviser hub dashboard, allowing advisers to track all their GI business in one place.

This also allows them to see all actions that have been recorded against each lead, including current status, contact history, next steps and data graphics showing overall referral conversion rates.

The system also enables Paymentshield to offer a fully regulated solution to firms in the mortgage distribution market that are not regulated by the Financial Conduct Authority (FCA) to sell GI products.

The new referral service is now live across Paymentshield’s adviser network.

Paymentshield distribution director Emma Green says: “We believe that the best way to buy insurance is by getting advice, but given the challenges in the current market, with advisers having to work harder than ever, we recognise that they might miss opportunities to offer GI advice.

“So, we’ve developed an innovative solution to support them – in turn ensuring their customers are still getting the best possible outcome, and that advisers can still develop a valuable income stream from GI.

“We’ve worked hard to develop the tech that underpins this new offering, making the process completely transparent for advisers so they can instantly see how the lead has progressed.

“Our new digital dashboard presents all the data in a really clear format, and we’ve had really positive feedback from partners who have already used it.”