L&G has appointed Sarah Spooner to the newly created role of chief customer officer (CCO) across its retail and institutional retirement businesses.
Spooner brings more than 15 years of experience in customer service and strategy with organisations such as Vodafone and, most recently, Three UK, where she led customer strategy across all channels.
The new role at L&G brings together responsibility for customer and client service across both business areas for the first time.
Leading a team of 3,000 people, Spooner will be responsible for operational customer and client services.
Commenting on her appointment, Spooner says: “I’ve spent my entire career working to deliver the best possible experiences and outcomes for customers. I’m excited to be working with L&G’s team of experts to champion its community of over 12 million Retail customers and 700,000 institutional customers.”
