The Financial Ombudsman identified a quarter of customers who brought complaints in last year as vulnerable, up from 10% in the previous year. 

Figures for 2025/26 show it recorded 52,900 customers as vulnerable, compared to 32,000 in 2024/25 when there was a higher total number of cases due to the impact of the motor finance scandal

The Ombudsman says this increase follows training and other work to help identify vulnerability.