Pure Retirement has launched an AI-powered criteria chatbot designed to help advisers quickly answer queries about lending policy.
The lender says the new tool, called Lenny, will allow advisers to get support with cases and determining their clients’ eligibility 24 hours a day.
The AI behind the bot has been trained on approved lending criteria information and allows advisers to ask follow-up questions before downloading responses as a PDF for their audit trail.
It will sit alongside the lender’s existing sales support, which includes pre-application checks to help advisers establish whether a case meets criteria before formally submitting an application.
It follows the recent launch of WhatsApp channel for advisers, where the lender shares updates on rates, product launches and criteria changes.
Pure Retirement head of distribution Scott Burman says: “We’re pleased to be continually evolving our processes and service offering, helping to drive adviser experience improvements and enabling them to best serve their customers.
“Delivering best outcomes for consumers sits within the intersection of service and technology.
“Being able to offer new ways for advisers to receive quick responses to criteria queries 24/7, and have instant updates delivered direct to their phone, underlines our commitment to supporting all the market, all the time in best serving clients and helping them to achieve their financial goals in later life.”
