Chancellor Rachel Reeves has met with the Big Six lenders to agree support for mortgage borrowers amid soaring rates triggered by war in Iran.
Reeves brought together the six largest banks and building societies, alongside UK Finance, to “take stock of the impact of the conflict in Iran on households and small businesses”.
Lenders have committed to proactively contact 1.6 million customers whose fixed-rate deals end between now and the end of the year.
This will set out customers’ options or how to access bespoke support well before the payment changes.
It comes as analysis from Moneyfacts revealed that borrowers coming off five-year fixed rates are facing a payment shock of £4,655 per year to lock into an equivalent deal now, based on a £250,000 mortgage.
Those who revert onto their lender’s standard variable rate face an even bigger jump in costs.
The Chancellor also reaffirmed the Mortgage Charter with lenders, keeping clear the safety net in place for anyone worried about their mortgage.
The Charter enables customers to book a new rate up to six months ahead and switch to a new deal with their existing lender without a fresh affordability check.
It also offers temporary breathing space, including a move to interest-only payments for six months, with support discussions not affecting credit scores.
Lenders have reported an increase in customers seeking guidance, but the Treasury says real-time data shows “lending holding up well and arrears remaining low”.
It says that with 86% of mortgages on fixed rates,most borrowers are not under immediate pressure from short-term market moves.
Reeves says: “In uncertain times, people need clear reassurance and practical help.
“That’s why I’ve brought the biggest lenders together to step up support and make sure anyone who is worried can access the Mortgage Charter options quickly, without their credit score being affected.”
Financial services consultancy Broadstone’s head of regulatory practice Damien Burke says: “This is a positive step that should help borrowers better understand their options well before their fixed-rate deals end, which can make a significant difference in helping households plan and manage higher repayments.
“At a time of macro-economic uncertainty, proactive communication and early engagement are often the most effective ways to provide reassurance and prevent short-term payment pressure from turning into longer-term financial difficulty.
“From the lenders’ perspective, the main challenge will be operational in contacting a large number of customers and providing meaningful, tailored support.
“I think it’s another clear use case for utilising ongoing, tailored, individual affordability assessments and flexible payment options to provide tailored, targeted support in an efficient manner.”