Twenty7Tec and Eligible ai join to create client retention tech solution

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The fintech businesses will collaborate in the design, development and deployment of technology which helps advisers easily and automatically maintain regular contact with both existing and new clients through the lifecycle.

Twenty7Tec designs and builds technology that is intended to make the process of searching, applying for and obtaining a mortgage, simpler, faster and more efficient.

The company’s CloudTwenty7 platform is used by over 14,000 advisers to both search and apply for mortgages for their clients.

Retain, meanwhile, is Eligible’s client retention tool which communicates on behalf of firms, picking up clients at completion. Retain supports advisers by automatically educating and keeping in touch with clients throughout their product lifecycle up until review.

James Tucker, CEO of Twenty7Tec, said: “We are very aware of the role that technology needs to play in helping advisers maintain regular contact with their clients, ensuring the continued delivery of excellent customer service and supporting client retention.

“In Eligible ai, we have found a partner who also understands the role that technology providers need to play in supporting advisers with retention, and we look forward to working with them in the months and years ahead”.

Rameez Zafar, CEO of Eligible, added: “We’re excited to announce this partnership with Twenty7Tec. We believe retention starts the day after completion – so this partnership is about having connectivity that facilitates this.

“Our shared vision is to jointly design and deliver solutions that ensure advisers retain as many of their clients as possible in the face of increasing competition.

“With potential challenging markets ahead, advisers may see their customer acquisition costs rise; and this partnership will streamline retention to offset this pressure.”