Through its partnership with Eligible, the society will deliver data-driven engagement that helps borrowers understand their options well before product maturity.

Skipton says this approach is designed to reduce borrower uncertainty at renewal, support stronger retention outcomes and improve the experience for both members and brokers.

The society chief executive of home financing Charlotte Harrison says: “Providing clear and timely information is an important part of supporting our members.”

“Working with Eligible will help us offer earlier guidance ahead of renewal, ensuring members have what they need to make informed decisions.”