#1) A professional anticipates your needs and proactively communicates with you. 

#2) They're willing to tell you what you need to hear, even if it's not what you want to hear. 

#3) They're generous with their time and attention and always give discretionary effort. 

#4) They study and know their craft inside and out. 

#5) They're cool under pressure and help you handle a surprise with creativity and grace. 

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