Coventry for Intermediaries has launched a webchat function to make it easier for brokers to get their case queries answered.

The lender says it will offer the tool alongside its telephone service and claims it has maintained an average call wait time of 21 seconds in 2020 despite high demand.

The webchat feature will be operated by Coventry staff rather than a bot.

Coventry says that brokers can still use the call centre as much as they need to, but the webchat tool offers another option for more simple enquiries,

It will be available 9am – 5pm Monday to Friday, but closed on bank holidays.

Coventry for Intermediaries operations manager Keith Williams says: “In times like these, we want to spend more time speaking to brokers, not less. “We successfully deployed home-working telephony early in the pandemic, and we are proud to provide one of the fastest phone support services in the industry.

“We are here for our brokers. 

“CFI chat is our latest tool, but we are always committed to being a lender that keeps quality service at the forefront.”