YBS Commercial Mortgages has introduced a 24-hour decision-in-principle (DIP) following initial enquiry, for cases where all relevant information is supplied up front.
This follows recent moves made by the commercial lender to provide offer letters within 30 days of initial application, to secure the terms, conditions and interest rate for the loan, subject to valuation.
For particularly complex cases which require additional preparatory work, a new timescale will be agreed with brokers on an individual basis at decision-in-principle stage.
These changes are designed to provide certainty and clarity for brokers and customers.
YBS Commercial Mortgages managing director Angela Norman says: “These improvements ensure that brokers and customers receive the commitment, clarity and confidence they really need as they progress through their application journey with us.”
“We’ve delivered a number of customer-focussed changes this year, and are absolutely committed to prioritising process-driven improvements like this, ensuring the best possible outcomes for both brokers and customers, as well as delivering enhancements we know our brokers need from us.”
