Kent Reliance for Intermediaries, Precise Mortgages and InterBay Commercial have promised to honour the original rates on cases that were placed on hold during lockdown.

The lenders, which are all part of the OneSavings Bank group, say they have started to clear the pipeline of cases submitted before restrictions came into force where valuation fees have been paid.

The group says that additional underwriting checks may be required where borrowers’ circumstances have changed or where they have been furloughed.

OneSavings Bank managing director Alan Cleary says: “We are fully aware how important it is to a broker and their customer that when they pay a fee for a product, they have the confidence that their transaction will be honoured. 

“We are pleased to be in a position where we can progress those cases we had on hold.

“We will work on cases in date order but ask that brokers please bear with us as we are working in exceptional circumstances at reduced capacity.  

“Our broker partners have my personal assurance that we will get to them to discuss their client’s needs and will uphold existing arrangements subject to underwriting. 

“I’m pleased to confirm that as well as the business development managers, we will also have our broker contact centres available as additional support so together we will get through this and come out the other side.”