Twenty7Tec and Eligible AI have are working together on developing technology to help advisers improve retention rates of existing clients. 

Through their partnership, the firms will be looking at ways of improving advisers’ contact with clients through the lifecycle.

While Twenty7Tec provides technology to help advisers search and apply for mortgages on behalf of their client, Eligible has a tool called “Retain” which communicates with clients following the completion of their mortgage.

It provides education and keeps in regular touch with clients up until their next product review.

Twenty7Tec chief executive James Tucker says: “We are very aware of the role that technology needs to play in helping advisers maintain regular contact with their clients, ensuring the continued delivery of excellent customer service and supporting client retention. 

“In Eligible, we have found a partner who also understands the role that technology providers need to play in supporting advisers with retention, and we look forward to working with them in the months and years ahead.”

Eligible chief executive Rameez Zafar adds: “We’re excited to announce this partnership with Twenty7Tec. 

“We believe retention starts the day after completion – so this partnership is about having connectivity that facilitates this. 

“Our shared vision is to jointly design and deliver solutions that ensure advisers retain as many of their clients as possible in the face of increasing competition. 

“With potential challenging markets ahead, advisers may see their customer acquisition costs rise; and this partnership will streamline retention to offset this pressure.”