Paradigm Consulting has formed a new strategic partnership with Comentis, a provider of financial vulnerability software for FCA-regulated businesses.

Comentis helps identify and support vulnerable customers through its digital Financial Vulnerability Assessment.

Users of Paradigm Consulting’s support services will now be able to identify vulnerable clients, provide a greater focus on the importance of vulnerability in relation to Consumer Duty and produce clear, auditable management information and reporting.

In addition, it will help to embed vulnerability assessments into their advice processes with minimal disruption.

Paradigm Consulting managing director Bob Hunt says: “One of the ongoing challenges advisory firms face is both identifying and supporting vulnerable customers in what is a difficult environment, and where the signs of vulnerability might not always be easily visible.”

“At the same time, advisory firms have to meet their regulatory – and client – responsibilities in this area, and this new strategic partnership with Comentis gives our clients access to a digital solution which can do all this and much more.”

Comentis chief executive and co-founder Jonathan Barrett adds: “With the FCA’s unwavering focus on the Consumer Duty, firms must ensure they are not only supporting their vulnerable clients, but doing so with consistency and depth.”

“We are delighted to announce our strategic partnership with Paradigm Consulting, which will empower their clients to meet these regulatory requirements and, crucially, provide the robust evidence needed to demonstrate positive outcomes for those in vulnerable circumstances.”