This may seem hard to believe, but the majority of agents who are writing offers for their buyers in 2025 are doing so without ever calling the listing agent. Unfortunately for their clients, this puts them at a huge disadvantage. 

Buyer agents who call the listing agent are able to clearly communicate their client's interest in the property. They're able to learn much more about the sellers' goal for their sale. And they're able to better discern the amount of competition for the home. All of which they use to help their client put forward a better offer. 

Digital messaging is a fact of daily life, but there's still no substitute for voice-to-voice and face-to-face communication, especially when the stakes are high. If you're in the process of interviewing agents right now, one of the best decisions you can make is to hire a professional who is comfortable using all forms of communication.