BM Solutions has upgraded its online mortgage portal, which it says will make it easier for brokers to submit portfolio landlord applications.

The lender, part of Lloyds Banking Group, says it has moved to “simplified the existing process” after listening to feedback from brokers.

It has removed the previous customer profile form, enabling brokers to type in information directly into the portal, and included other enhanced technology including “a valuation API”.

The lender says a specialist BM case handler will contact brokers within 24 hours of submitting an application who will be on hand to help throughout the process.

Head of BM Solutions Phil Rickards says the move offered “high levels of support for the intermediary buy-to-let market” after an “unprecedented year”, which saw the mortgage market hit by the pandemic.

Rickards says: “By removing the customer profile form we are making it even easier for brokers to submit portfolio BTL business to us and our dedicated portfolio support team are also still on hand to help make the process even smoother.”

Last October, BM Solutions announced it had begun to upgrade the digital systems for other parts of its new mortgage business including buy-to-let purchases, let-to-buy and remortgage applications.

These changes included improved self-service options, built-in document upload, ability to change applications after submission and alternative lending proposals at decision stage where available.

The lender adds that its product transfers, further advances and transfer of equity business will move to the new online system “during 2021”.