The mortgage workforce possesses the skills and know-how to move the industry ahead, but some pockets of concern surround whether they are fully up to the task currently with technology, according to new survey results.

Some professionals hit by waves of layoffs in the mortgage industry can take heart that several businesses intend to hire in 2024, but they and their leaders also understand technology is advancing at a rapid clip. Training and upskilling staff in order to best take advantage of artificial intelligence's potential takes on greater importance in particular, but tried-and-true communication and leadership skills can't be left by the wayside either, the data tells us.

Research on current workplace trends was conducted by Arizent, parent company of National Mortgage News, who surveyed 550 individuals in seven financial services segments. The total included 55 mortgage professionals involved in leadership or hiring decisions at their companies. Respondents answered questions revolving around a range of topics, such as the skills of their peers to their work-from-home status.